Refund Policy

Our 7-Day Money-Back Guarantee

At B1G IPTV, we stand behind the quality of our service. We offer a straightforward 7-day money-back guarantee on all subscription plans. If you're not completely satisfied with your B1G IPTV experience, simply contact us within 7 days of your purchase, and we'll refund your payment in full.

Eligibility Criteria

To qualify for a refund, the following conditions must be met:

• The refund request must be submitted within 7 days of the original purchase date
• The subscription must be active and not expired
• The account must not have violated our Terms of Service
• The refund request must be made by the original account holder
• The purchase must have been made directly through our official website or authorized channels

Not Eligible For Refund:

• Refund requests submitted after 7 days from purchase
• Subscriptions that have been renewed (auto-renewal charges)
• Accounts that have violated our Terms of Service
• Reseller account purchases (resellers have separate policies)
• Free trial activations (no payment was made)

How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

1. Contact Our Support Team: Reach out via WhatsApp at +44 7532 814802 or email support@b1giptv.io
2. Provide Account Information: Include your registered email address, subscription plan, and purchase date
3. Explain Reason (Optional): While not required, feedback helps us improve our service
4. Wait for Verification: Our team will verify your request within 24 hours
5. Receive Refund: Once approved, refunds are processed within 3-7 business days

Refund Processing Details

We process refunds based on your original payment method:

Cancellation & Auto-Renewal

To prevent future charges, please note:

• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Cancellation: You can cancel your subscription at any time from your account dashboard
• Refund for Auto-Renewal: Auto-renewal charges are refundable only within 7 days of the charge date
• Reminders: We send renewal reminders 3 days before your subscription ends

Partial Refunds & Adjustments

In certain circumstances, we may offer partial refunds or adjustments:

• Downgrades: If you downgrade your plan, the unused portion may be credited to your account
• Technical Issues: If you experienced significant technical issues during your service period
• Duplicate Payments: Accidental duplicate charges are refunded in full immediately
• Plan Changes: Adjustments made when switching between billing cycles

Chargebacks & Payment Disputes

We encourage you to contact us before initiating a chargeback:

• Contact First: Please contact our support team before filing a chargeback – we can usually resolve issues immediately
• Chargeback Process: If a chargeback is filed without contacting us, your account will be suspended until resolved
• Dispute Resolution: We work with payment processors to resolve disputes fairly
• Fraudulent Chargebacks: Fraudulent chargebacks may result in permanent account suspension and reporting

Free Trial Policy

We offer a 24-hour free trial for new customers:

• Trial Period: 24-hour access to evaluate our service
• No Payment Required: The trial is completely free with no obligation
• No Refund for Trials: Since no payment is made, refunds do not apply to trial activations
• One Trial Per Customer: Limited to one trial per household or IP address

Reseller Refund Policy

Different policies apply to our reseller partners:

• Reseller Credits: Reseller credits are non-refundable once activated
• Reseller Panel: Panel access fees are non-refundable after 7 days
• Partner Support: Resellers should contact their dedicated account manager
• Separate Terms: Reseller agreements contain specific refund and credit terms

For reseller refund inquiries, please contact reseller@b1giptv.io

Contact Us for Refund Requests

To request a refund or ask questions about our refund policy, contact us:

• WhatsApp: +44 7532 814802 (Fastest response)
• Email: support@b1giptv.io
• Live Chat: Available on our website 24/7
• Phone: +44 7532 814802 (UK hours)