Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Introduction
Welcome to B1G IPTV ("we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website b1giptv.io and use our IPTV services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We collect information that you provide directly to us when you:
- Create an account or register for our services
- Purchase a subscription or make a payment
- Contact our customer support team
- Participate in surveys or promotions
- Subscribe to our newsletter or marketing communications
Personal Information You Provide:
- Contact Information: Name, email address, phone number, billing address
- Payment Information: Payment method details (processed securely by third-party payment processors)
- Account Credentials: Username, password, and account preferences
- Communications: Messages and feedback you send to our support team
Automatically Collected Information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, features used, streaming quality preferences
- Cookies: Data stored on your device to enhance user experience
How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and improve our IPTV services
- Account Management: To create and manage your account, process payments, and send account notifications
- Customer Support: To respond to your inquiries and provide technical assistance
- Personalization: To customize your experience and recommend content
- Security: To detect and prevent fraud, unauthorized access, and other security issues
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: To send promotional materials and updates (with your consent)
Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of our service agreement with you
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, security)
- Consent: You have given explicit consent for specific processing activities (e.g., marketing communications)
- Legal Obligation: Processing is required to comply with applicable laws and regulations
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our services (payment processors, hosting providers, analytics services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect the rights, property, or safety of B1G IPTV, our users, or the public
| Third Party | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Process payments securely | Payment details, billing information |
| Analytics Providers | Improve user experience | Usage data, device information |
| Cloud Hosting | Store and deliver content | Account information, usage data |
Data Security
We implement comprehensive security measures to protect your personal information:
- 256-bit SSL Encryption for all data transmissions
- Secure Data Centers with 24/7 monitoring
- Encrypted Storage for sensitive information
- Access Controls limiting employee access to personal data
- Regular Security Audits and vulnerability assessments
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at support@b1giptv.io. We will respond within 30 days.
Data Retention
We retain your personal information for as long as:
- Your account is active or as needed to provide services
- Required to comply with legal obligations (e.g., tax records for 7 years)
- Necessary to resolve disputes or enforce our agreements
After termination of your account, we will securely delete or anonymize your personal data unless retention is legally required.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data processing agreements with third-party service providers
- Compliance with GDPR, CCPA, and other applicable data protection laws
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Email notification (if you have an account)
- Notice on our website
- Updating the "Last Updated" date at the top of this policy
We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@b1giptv.io
- WhatsApp: +44 7532 814802
- Website: b1giptv.io
- Data Protection Officer: dpo@b1giptv.io