Privacy and account questions can be sent to support@b1giptv.io.
Email B1G IPTVB1G IPTV Privacy Policy
This Privacy Policy explains what personal information B1G IPTV may process when you visit the website, request a trial, place an order, contact support, use related account services or interact with the reseller program.
Who We Are and How to Contact Us
For the purposes of this website privacy notice, B1G IPTV is the service brand responsible for the processing described here unless another contracting entity is identified to you at checkout or in an order confirmation.
Support is available at +44 7532 814802. Avoid sending unnecessary sensitive information.
Open WhatsAppCookies
Website cookies and similar technologies can be used for essential functions, analytics, preferences and consented marketing where applicable.
Cookie PolicyInformation We May Collect
| Category | Examples | Typical purpose |
|---|---|---|
| Contact information | Name, email address, WhatsApp/telephone contact. | Trials, orders, support and account communication. |
| Order and account information | Plan period, order reference, activation status, account identifiers. | Providing and supporting the service. |
| Payment-related records | Payment status, transaction reference, payment method metadata. | Order processing, fraud prevention, accounting and disputes. |
| Support information | Device model, player name, error details, messages and troubleshooting history. | Customer support and service improvement. |
| Technical/site data | IP address, browser, device type, pages viewed, timestamps and analytics events. | Security, analytics, reliability and website improvement. |
| Reseller information | Panel/account identifiers, credit orders, branding/domain requests and support history. | Operating the reseller program. |
Why We Use Personal Data and Our Lawful Bases
Depending on the activity and the law that applies, we may process personal data because it is necessary to perform a contract or take steps at your request before entering a contract; because we have a legitimate interest in operating, securing and improving the service; because we need to comply with a legal obligation; or because you have given consent for a specific purpose such as optional marketing communications.
Typical purposes include: providing trial and paid accounts; processing orders and renewals; customer and reseller support; preventing fraud, abuse and security incidents; maintaining website reliability; handling refunds and disputes; complying with legal requests; analytics; and sending optional marketing messages where permitted.
Where we rely on consent, you may withdraw it at any time for future processing. Withdrawal does not make earlier lawful processing unlawful.
Who We May Share Data With
We may share personal data only where reasonably necessary with categories of recipients such as payment processors, hosting and infrastructure providers, analytics providers, communications/support tools, security and fraud-prevention providers, professional advisers, and authorities where disclosure is legally required.
We do not state that advertisers receive access to private support conversations. Service providers that process data on our behalf should receive only the information reasonably required for their role.
If the business is reorganized, sold or transferred, relevant data may be transferred as part of that transaction subject to applicable law and appropriate safeguards.
International Data Transfers
Some service providers may process information in countries different from your own. Where data protection law requires safeguards for an international transfer, we use an available lawful transfer mechanism or work with providers whose transfer arrangements meet the applicable requirements.
You may contact us if you need more information about the safeguards relevant to a particular transfer.
How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, supporting an active account, handling disputes, meeting legal/accounting requirements, preventing abuse and protecting legitimate business interests.
Retention can differ by category. For example, transient technical logs may be kept for a shorter period than transaction or tax records that must be retained for legal or accounting reasons. When information is no longer required, we delete, anonymize or otherwise securely dispose of it where practicable.
Your Data Protection Rights
Depending on your location, lawful basis and the circumstances, you may have rights to request access to personal data, correction of inaccurate data, deletion, restriction, data portability, or to object to certain processing. You may also have the right to withdraw consent where consent is the lawful basis.
Your right to object: where applicable, you may object to processing based on legitimate interests and you may object at any time to direct marketing.
To exercise a privacy right, email support@b1giptv.io. We may need reasonable information to verify identity before acting on an account-specific request.
Cookies, Analytics and Similar Technologies
The site can use essential cookies or storage technologies required for security, preferences and basic functionality. Analytics technologies may also be used to understand site traffic and improve performance. Optional advertising or marketing technologies should be used only where the applicable consent rules allow them.
See the Cookie Policy for more detail and use any available cookie controls to manage optional categories.
Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration or misuse. No internet service can promise absolute security.
You also play a role in security: protect account credentials, avoid sharing playlist/server information publicly and contact support if you believe an account has been compromised.
Children
The service is not intentionally directed to children who are below the age at which they can lawfully provide their own data or enter into the relevant contract without parental involvement. If you believe a child has provided personal data improperly, contact us so the situation can be reviewed.
Complaints and Regulatory Rights
Please contact us first if you have a privacy concern so we can try to resolve it. If UK data protection law applies to you, you may also have the right to complain to the UK Information Commissioner’s Office. Users in other countries may have the right to complain to their local data protection authority.
Privacy contact: support@b1giptv.io.
Changes to This Privacy Policy
We may update this Privacy Policy when our processing activities, providers, website features or legal obligations change. The current version is identified by the “Last updated” date on this page.
Important: this policy is a general website privacy template. The actual contracting entity, processors, retention schedule, cookie stack and international-transfer arrangements should be verified before publication.
